Tuesday, January 12, 2010
shake up or shake down on Etsy
Rob Kalin is back, the original CEO of Etsy he has been gone for about 2 years and in that time Etsy has finally made a profit although arguably from signing up new sellers and near riots have been occuring on the forums about deteriorating customer service and major features of the site just not working like SEO. There is a breath of hope wafting through the forums tempered with a good dose of cynicism and I must admit I feel the same way. I've had a shop on Etsy for more than a year now and have watched it fall down on the job more and more everyday, from the ever increasing hordes of resellers allowed and even promoted by Etsy against Etsy's own TOU's to severe hang ups in Check Out hampering and even preventing buyers from shopping. I ahve grown alarmed, Etsy is the most viable handcrafted venue on the Net, what will I do if it becomes impossible to run a successful shop there. I pray Rob actually listens and acts quickly on the many pleas of its own customers, us, the sellers on Etsy, and the confused and angry stirring from our buyers, frustrated with a Search feature that doesn't work due to rampant uncontrolled mistagging and the inablility to easily pay for their purchases. And I hope he does it NOW, business has fallen off for many sellers, the economy is not good, we need the site to pop! I love Etsy, the community of Etsy, and the promise of Etsy, and there is no sane reason Etsy should not be THE foremost place to shop for quality handcrafted goods, supplies, and vintage.